A clean wallet is one in which every deposit and every withdrawal can be traced to a verified source. The traceability is what makes the wallet auditable; the auditability is what keeps the platform inside the regulatory perimeter.
02 · Sign-up and first verification
Sign-up requires a phone number or email and a password. The first verification step is a one-time code sent to the channel you signed up with.
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Sign-up requires a phone number or email and a password. The first verification step is a one-time code. The partial-account state during verification is the right design; do not deposit before full verification.
Sign-up requires a phone number or email and a password. The first verification step is a one-time code. The partial-account state during verification is the right design; do not deposit before full verification.
After the code is entered, the account is in a partial state: free play is enabled, deposits are disabled. The partial state is the right design; do not deposit before full verification.
03 · Full KYC
Full KYC requires one government-issued ID (PAN, Aadhaar, passport or driver’s licence) and one proof of address (utility bill or bank statement). The documents are uploaded through a secure form.
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Full KYC requires one government-issued ID and one proof of address. The documents are uploaded through a secure form. Verification typically completes within 24 hours.
Full KYC requires one government-issued ID and one proof of address. The documents are uploaded through a secure form. Verification typically completes within 24 hours.
Verification typically completes within 24 hours. If the documents are rejected, the platform explains why (usually a readability issue) and allows resubmission.
04 · First deposit
After full KYC, the first deposit can be made through UPI, net banking or a small number of prepaid instruments. The minimum deposit varies by platform but is typically 100 to 500.
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After full KYC, the first deposit can be made through UPI, net banking or a small number of prepaid instruments. The minimum deposit varies by platform but is typically 100 to 500.
After full KYC, the first deposit can be made through UPI, net banking or a small number of prepaid instruments. The minimum deposit varies by platform but is typically 100 to 500.
The deposit is credited to the wallet within seconds on UPI and within minutes on net banking. A welcome offer, where applicable, is credited separately and subject to the playthrough rules in Bonus Code.
05 · Playing with wallet balance
Wallet balance is displayed at the top of the home screen and at the table. The balance updates after every hand; the update is near-instant on Points and within a few seconds on Pool and Deals.
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Wallet balance is displayed at the top of the home screen and at the table. The balance updates after every hand. You can set a daily deposit limit from the wallet screen.
Wallet balance is displayed at the top of the home screen and at the table. The balance updates after every hand. You can set a daily deposit limit from the wallet screen.
You can set a daily deposit limit from the wallet screen. The limit applies to deposits, not to in-game stakes. The session timer is set on your phone, not on the platform.
06 · Withdrawal to source instrument
Withdrawals are initiated from the wallet screen. The default destination is the source payment instrument; changing the destination requires re-verification.
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Withdrawals are initiated from the wallet screen. The default destination is the source payment instrument. UPI withdrawals clear within 24 hours; bank withdrawals within 48 to 72 hours.
Withdrawals are initiated from the wallet screen. The default destination is the source payment instrument. UPI withdrawals clear within 24 hours; bank withdrawals within 48 to 72 hours.
UPI withdrawals typically clear within 24 hours. Bank withdrawals within 48 to 72 hours. The window is published in the wallet screen.
07 · Source-of-funds checks
For larger withdrawals or withdrawals to a different destination, the platform may request source-of-funds documentation. The documentation is reviewed within 24 to 72 hours; the withdrawal is processed after the review.
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Source-of-funds documentation is requested for larger transactions. The documentation is reviewed within 24 to 72 hours. A clean platform explains the request and offers to walk you through the upload.
A clean platform explains the request, names the documentation required and offers to walk you through the upload if needed.
08 · Refunds and disputes
Refunds for disputed hands or voided transactions are credited back to the source instrument. The refund is processed automatically after the dispute is resolved.
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Refunds are credited back to the source instrument. The refund is processed automatically after the dispute is resolved. If the refund does not arrive within the published window, contact Customer Care.
Refunds are credited back to the source instrument. The refund is processed automatically after the dispute is resolved. If the refund does not arrive within the published window, contact Customer Care.
If the refund does not arrive within the published window, contact Customer Care with the request ID and the expected window. The escalation path is in the customer-care note.
Common questions
How long does full KYC take?
Typically within 24 hours on regulated platforms.
Can I withdraw to a different payment instrument?
By default, no. The destination must match the source instrument. Changing the destination requires re-verification and a documented reason.
What is the source-of-funds check?
A documentation request for deposits or withdrawals above a threshold. The threshold is published in the wallet screen.
How long does a withdrawal take?
UPI withdrawals typically within 24 hours; bank withdrawals within 48 to 72 hours.
This read is part of the brand-intent edition. Companion notes are Platform Reviews, Safety and Responsible Play.